![]() ![]() Provide the brand of the baggage name i-e (Samsonite or Delsey etc.).The correct type and color of your missing bag through the identification chart provided by baggage services staff.Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.Provide all the details needed by SereneAir Personnel.Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors. PAX must report at Airport office and notify complaint. ![]() SereneAir assumes no liability for valuable items in checked in baggage of the passenger.Production of baggage identification tag is essential for the claim.Compensation will be paid as per the Conditions of Carriage. ![]()
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